end-user having trouble reinstalling to play Toontown

ok im having simalar issue i presume im on a mac as well toontown was working just fine yesterday and now im stuck on a “installing panda3d toontown rev 21”
version 10.4.11 and the installer or whatever shoots up to about 75% than goes back to begining and goes maybe 5% and doesnt go any further i have removed the panda add on earlier and didnt solve my problem i uninstalled toontown and reloaded and still same problem im at wits end of what the problem is i have looked in caches and no file that you told other guy exist in mine at all so what gives need help asap